Service levels

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The work of defining and curating the service levels is "owned" by the Products & Service Circle. There are open discussions on the forum. See also the discussion thread on the forum for this proposal.

Initial service levels

Take great care editing this table with the WYSIWYG editor as it often removes rows, check that are all present when you open it and if they are not open it again before editing, or better click edit source! is a member based cooperative service. As different people and organisations have different needs, we have defined different levels of contribution linked to slightly different service levels. Below table contains suggested contribution levels, starting at 10€/month, the minimum to become a member. We suggest to contribute more according to your ability and needs.

Online Meeting Co-operative Services for July 2020
Contribution Free Level 1 Level 2 Level 3 Multi-account Custom
Physical server custom
Meeting recording ✓ *
Custom branding, logo and colours and dedicated domain name / sub-domain for meetings and emails
User accounts 1 1 1 1 Unlimited Unlimited
Max. number of virtual meeting rooms per account 1 room 5 rooms Unlimited Unlimited
Meeting duration limit 60 minutes 3 hours 24 hours 24 hours
Meeting participants limit 5 10 20 50 100 Unlimited
Membership / account creation / setup cost* Free No setup No setup Tell us your needs and request quotation
Minimum subscription period 1 month 3 months 1 month
Monthly cost Free €10 20€ €45 €100 Depends on server specification and location,

1 Membership offers the right to participate as a User Member at the Online Meeting Cooperative, and is part of all Contribution Levels except for Free accounts.

2 Recorded rooms will be enabled on the shared cluster in the coming months, when per-room recording can be controlled through the Greenlight interface.

3 Members may use our Event Server with dedicated resources for a time duration at additional cost in the coming months.

4 A Fair Use Policy applies, where members commit themselves to contribute according to the agreed contribution levels and seek to live together as friendly commoners on the shared platforms.

5 BigBlueButton recommends that no single session exceed 100 users.

6 Amounts are exclusive of applicable sales tax.

7 Other terms of use are defined in the Terms of Use



There are setting up tasks that need doing to get this up and running and also ongoing tasks that will be needed through out.

Setup tasks

These are all very urgent and ones marked (Who?) need volunteers to take them on:

BBB tasks

  1. Running PostgreSQL on the BBB server (Chris)
  2. Running multiple Greenlight containers (Chris)

Greenlight tasks

  1. Using env vars rather than branches for Greenlight customisation (Luke) (DONE)
  2. Incorporating ColloCall Greenlight updates (Luke) (DONE)

Website tasks

  1. Write a privacy policy and publish it (Who?)
  2. Write a fair usage policy (we can't limit things like bandwidth, CPU, RAM and disk usage for anyone not on a dedicated server) (Who?)
  3. Create a account sign-up and payment form and publish it (Who?)

On going tasks

  1. Sysadmin / server updates / Greenlight updates (Chris and Luke?)
  2. Container creation and removal (Chris and Luke?)
  3. Bookeeping and account creation upon payment and account closing, when accounts are cancelled (Operational Admin Circle)
  4. Customer support, via BBB or email or the forum? (Who?)